3utools — Privacy Policy & User Data Protection
This Privacy Policy explains how the 3utools platform collects, uses, stores, and protects the personal information of users in Malaysia.
Effective date: 1 January 2026. By using this platform, you agree to the terms set out in this policy.
Information We Collect from Users
When you register and use the 3utools platform, we collect several categories of information required to operate the service effectively and securely. This information is collected transparently and solely for legitimate purposes.
Account information collected during registration includes your username, email address, mobile number, date of birth (for age verification), and encrypted password. This information is required to manage your account and ensure that only eligible users (aged 18 and above) can access the platform.
Device and browser information is collected automatically when you access the platform, including device type, operating system, browser type, IP address, screen resolution, and language settings. This data is used to optimise platform performance on your device and to identify suspicious activity.
Payment information relating to deposits and withdrawals in MYR (RM) are processed through secure third-party channels. 3utools does not store full card numbers or bank account details directly — only summarised transaction records are retained for audit and record-keeping purposes.
Usage data such as match viewing history, games played, active session duration, betting history, and interactions with the platform interface are also collected to enhance the user experience and maintain platform integrity.
How Is This Information Used?
Information collected by 3utools is used exclusively for the following purposes:
- Operating and managing user accounts and processing financial transactions in MYR.
- Verifying user identity and ensuring compliance with the minimum age requirement of 18 years.
- Providing customer support and resolving queries related to accounts or transactions.
- Detecting and preventing fraud, money laundering, and the use of multiple accounts.
- Analysing usage patterns to improve platform design and the overall user experience.
- Sending important notifications related to your account, security, or updates to our terms and policies.
- Complying with legal obligations and regulations applicable in Malaysia.
3utools will not use your personal information for third-party marketing purposes or sell your data to external advertisers without your explicit consent.
Cookies, Tracking & Related Technologies
The 3utools platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse usage patterns on an aggregated basis.
The platform uses three types of cookies:
- Session cookies: A temporary cookie that expires when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent cookies: Stored on your device for a set period. Used to remember your language preference, display settings, and login details if you have enabled the "Remember Me" function.
- Analytics cookies: Collected anonymously to understand how users interact with the platform — including frequently visited pages, time spent, and general navigation flow.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform, such as the auto-login feature.
How Your Data Is Stored & Protected
User data security is 3utools' top priority. All personal data stored on our servers is protected by multiple layers of security:
- SSL/TLS encryption for all communications between your device and the platform's servers.
- Passwords are stored in hashed form and are unreadable by anyone, including platform staff.
- Strict internal access controls ensure that only authorised personnel may access user data for legitimate support purposes.
- Continuous monitoring for suspicious activity or unauthorised access attempts.
- Regular data backups and disaster recovery procedures to ensure continuity of service.
User data is retained for as long as necessary to operate the service and fulfil legal obligations. Financial transaction records may be kept for longer periods in accordance with applicable Malaysian legal requirements.
Sharing Information with Third Parties
3utools does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment service providers: Information required to process deposits and withdrawals in RM is shared with approved FPX or eWallet providers.
- Regulatory authorities: Where required by Malaysian law or court order, relevant information will be disclosed to the appropriate authorities.
- Fraud prevention: Limited information may be shared with anti-fraud agencies to detect and prevent illegal activity.
All third-party providers working with 3utools are required to comply with strict data protection standards and may only use information for the specified purposes.
Your Rights as a User & How to Contact Us
As a 3utools platform user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your personal data, subject to certain conditions such as legal record-keeping obligations.
- Right to Restriction: You may request that the processing of your data be restricted under certain circumstances.
- Right to Object: You have the right to object to the processing of your data for certain purposes.
To exercise any of the above rights, or if you have any questions about this Privacy Policy, please contact the 3utools support team by email at [email protected]. We will endeavour to respond within 7 business days.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via their registered email or an in-platform notice before the changes take effect. The effective date at the top of this page will be updated whenever changes are made.
Contact Us
For all privacy and personal data enquiries, please reach us at:
Email: [email protected]
We will respond within 7 business days.
Check FAQOther Policy Documents
Questions About Your Privacy?
The 3utools support team is on hand to answer any questions about data protection and account privacy.